Cancellation & Refund Policy

Cancellation & Refund Policy

Last updated: 29 September 2026

1. Cancellation by the Guest

For direct bookings made through etherealvillas.com, the following cancellation policy applies unless a different cancellation policy is expressly displayed during the booking process:

  • If the reservation is cancelled 30 days or more before the scheduled check-in date, the Guest will receive a 100% refund of the accommodation amount paid.
  • If the reservation is cancelled less than 30 days before the scheduled check-in date, the booking becomes non-refundable and no refund will be provided.
  • In the event of a no-show, no refund will be provided.

Cancellation requests must be submitted in writing to info@etherealvillas.com.

Accommodation reservations made for a specific date or period are not subject to the general 14-day statutory right of withdrawal applicable to certain distance contracts. Eur-Lex

2. Cancellation by Ethereal Villas

In the unlikely event that Ethereal Villas is unable to provide the confirmed accommodation, the Guest will be offered:

  • a full refund of all amounts paid for the affected reservation, or
  • where available, suitable alternative accommodation.

Any alternative accommodation will be offered to the Guest for approval. The Guest will not be required to accept an alternative accommodation instead of a refund.

Where cancellation results from circumstances beyond the reasonable control of Ethereal Villas, the matter will be handled in accordance with the applicable booking terms and applicable law.

3. Refund Policy

Approved refunds will be initiated using the original payment method within 10 working days from confirmation of the cancellation and refund.

The time required for the refunded amount to appear in the Guest’s account may depend on the payment provider, card issuer or financial institution and may therefore take additional time beyond the date on which the refund is initiated.

4. Reservation Modifications

Requests to change reservation dates are subject to availability.

If the requested new dates have a different accommodation rate, the applicable price difference will be communicated to the Guest before the modification is confirmed.

A reservation modification is considered confirmed only after written confirmation from Ethereal Villas and, where applicable, payment of any additional amount due.

If the requested modification cannot be accommodated, the original reservation and its cancellation conditions will remain in effect.

5. Bookings Made Through Third-Party Platforms

Reservations made through third-party booking platforms, including Booking.com or Airbnb, are subject to the cancellation, modification and refund conditions displayed on the relevant platform at the time of booking.

Where a third-party platform is involved, cancellation and refund requests should normally be submitted through that platform.

6. Contact Information

For cancellation, refund or reservation modification requests, please contact:

Ethereal Villas
Email: info@etherealvillas.com